Returns & Refunds Policy
We want you to love what you order. With our Perfect Fit Promise, you get the right size free if the first one doesn't fit, and if anything else isn't quite right, you can return it within 30 days of receiving it.
This policy does not affect your statutory rights under UK consumer law.
The Perfect Fit Promise
Order your usual size. If it doesn't fit, we'll send you the right size free, and you keep the first one. You don't need to send anything back.
- How to claim: email support@milliereed.com within 30 days of delivery with your order number, the size you need and a photo of the item with the original tag still attached.
- What you get: we send the same item in the size you need, at no cost to you, to your original UK delivery address. You keep the first item.
- If your size is sold out: we refund the item to your original payment method instead, and you can still keep it.
- Conditions: one size swap per order, for one item. The item must be unworn (trying it on indoors is fine), unwashed and have its original tag attached. We may decline repeated claims from the same customer.
The Perfect Fit Promise is in addition to your statutory right to cancel and our 30-day returns. Not sure about your size? Email us your height and usual size before you order, and a real person will reply within one working day.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your item, and you then have a further 14 days to send it back. Our 30-day return window is in addition to this right. To cancel, email support@milliereed.com with your order number, or send us any other clear statement that you wish to cancel.
Return Conditions
To be eligible for a return, your item should be in the same condition in which you received it: unworn, unwashed and unused, with tags attached and in its original packaging. Please include your order number or proof of purchase.
How to Start a Return
Email support@milliereed.com with your order number before sending anything back. Once your return is approved, we will email you the full return address and instructions. Items sent back without first contacting us may be delayed in processing.
Where Do Returns Go?
Returns go to our fulfilment partner's returns warehouse in China, the same place your order was sent from. Once your return is approved, we will email you the full return address and instructions.
Please do not send returns to our company address in the USA. It is our administrative address, not a returns address.
Who Pays for Return Postage?
- Size swap under the Perfect Fit Promise: it costs you nothing, and you don't need to send anything back.
- Return for a refund (change of mind, preference or size): you pay the return postage from the UK to our returns warehouse in China. The cost depends on the carrier you choose and the weight of the parcel. We recommend a tracked service, as we cannot be responsible for items lost on their way back to us.
- Faulty, damaged or incorrect item: it costs you nothing. You don't need to send the item back, and we will offer a refund or a replacement.
- Lost parcel: it costs you nothing. We will offer a refund or a replacement.
Delivery on your order was free, so no delivery costs are deducted from your refund.
Faulty, Damaged, Incorrect or Lost Items
Please check your order when it arrives. If an item is faulty, damaged or incorrect, or your parcel is lost in transit, email support@milliereed.com with your order number and a photo or video of the issue. Once we have reviewed your claim, we will offer a refund or replacement at no cost to you, and you will not need to send the item back.
Non-Returnable Items
Gift cards cannot be returned. We may reduce a refund to reflect any loss in value if an item has been worn, washed, altered or damaged beyond what is needed to check it, in the same way you would in a shop.
Exchanges
Need a different size? Use the Perfect Fit Promise above: we send the right size free, and you keep the first one. For a different colour or item, the quickest way is to return the item you have and place a new order once your return has been approved.
Refunds
We will email you once we have received and inspected your return to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 7 working days, and always within 14 days of us receiving the item back.
Bundle discounts: if you bought several items with a bundle discount (for example 15% off 3 items) and return some of them, we refund the price you actually paid for the returned items, after the discount.
Your bank or card provider may take a few extra working days to show the refund. If more than 10 working days have passed since we confirmed your refund, please email support@milliereed.com and we will look into it for you.
"Working days" means Monday to Friday, excluding UK bank holidays. All times refer to UK time (GMT/BST).
Contact Us
Millie Reed is a brand operated by JT Brands LLC, a company registered in the State of Washington, USA. We sell women's fashion online to customers in the United Kingdom. All orders are sent from our fulfilment partner in China, with tracked delivery to your door.
Store name: Millie Reed
Company: JT Brands LLC
Company number (UBI, Washington, USA): 606 297 748
Company address: 1915 Rocklund Dr, Wenatchee, WA 98801, USA (administrative address, not a returns address)
Phone: +44 20 3769 0319
Email: support@milliereed.com
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (UK time). Closed weekends and UK bank holidays.
We aim to reply to all enquiries within one working day. You can also send us a message through our contact page.
Last updated: 27 October 2026