FAQ
Here are answers to the questions we hear most often. Can't find what you need? Contact us or call +44 20 3769 0319.
Sizing and the Perfect Fit Promise
What is the Perfect Fit Promise?
Order your usual size. If it doesn't fit, we send you the right size free and you keep the first one. You don't need to send anything back. See the Perfect Fit Promise for full details.
How do I claim a free size swap?
Email support@milliereed.com within 30 days of delivery with your order number, the size you need and a photo of the item with the original tag still attached. We will send the new size to your original UK delivery address at no cost to you.
What if the size I need is sold out?
We refund the item to your original payment method instead, and you can still keep it.
Are there any conditions?
One size swap per order, for one item. The item must be unworn (trying it on indoors is fine), unwashed and have its original tag attached. We may decline repeated claims from the same customer.
How do I find my size?
Every product page has a UK size guide with measurements in centimetres and inches. Still unsure? Email us your height and usual size before you order, and a real person will reply within one working day.
Delivery
Where do you deliver?
We currently deliver within the United Kingdom only.
How much does delivery cost?
Standard UK delivery is free on every order, with no minimum spend.
How long will my order take to arrive?
Orders are processed within 1–3 working days and then delivered within 6–12 working days, so most orders arrive within 7–15 working days of being placed. These are estimates rather than guarantees. See our Shipping Policy for full details.
What counts as a working day?
"Working days" means Monday to Friday, excluding UK bank holidays. All times refer to UK time (GMT/BST).
Where are orders sent from?
Orders are quality-checked, packed and dispatched from our fulfilment partner's warehouse in China, then delivered to your door by a tracked carrier.
Will I get tracking information?
Yes. We will email you a tracking link once your order has been dispatched. You can also visit our Track Your Order page.
Bundle Discounts
Do you offer multi-buy discounts?
Yes. Buy 2 items and get 10% off, 3 items for 15% off, 4 items for 20% off, and 5 or more items for 25% off. The discount is applied automatically in your basket. You can mix and match any styles, colours and sizes.
Can I combine the bundle discount with a discount code?
The bundle discount is applied automatically and can't be combined with other discount codes. Free UK delivery still applies.
What happens if I return part of a bundle?
We refund the price you actually paid for the items you return, after the bundle discount. If you need a different size, use the Perfect Fit Promise instead: the new size is free and you keep the first item.
Prices and Payment
Will I pay anything extra at checkout?
No. All prices are shown and charged in British pounds (GBP). The price you see at checkout is the total you pay: no tax is added at checkout and standard UK delivery is free.
Could I be charged anything on delivery?
Orders with a total value over £135 are imported under standard customs rules, and the carrier may collect import VAT, duty or a handling fee on delivery. If this applies to your order, please contact us before you buy and we will confirm the charges.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. See our Payment Policy for details.
Quality
Are items checked before they are sent?
Yes. Each item is inspected before dispatch, including checks for quality, colour, size and other specifications.
Returns and Refunds
What is your returns policy?
You can return an item within 30 days of receiving it. Items should be unworn and unwashed, with tags attached, and in their original packaging. Please contact us before sending anything back. For a different size, use the Perfect Fit Promise instead: it's free and you keep the first item. See our Returns & Refunds Policy for full details.
Where do I send a return?
Returns go to our fulfilment partner's returns warehouse in China. Once your return is approved, we will email you the full return address and instructions. Please don't send returns to our company address in the USA.
Who pays for return postage?
Size swaps under the Perfect Fit Promise cost you nothing. For returns for a refund (change of mind, preference or size), you pay the return postage from the UK to our returns warehouse in China. Faulty, damaged or incorrect items and lost parcels cost you nothing.
What if my item arrives damaged or incorrect, or my parcel is lost?
Email us with your order number and a photo or video of the issue. We will offer a refund or replacement, and you will not need to send the item back.
When will I receive my refund?
Approved refunds are issued to your original payment method within 7 working days. Your bank or card provider may need a few extra days to show it.
Contact
How can I get in touch?
Call +44 20 3769 0319, email support@milliereed.com or send a message through our contact page. Our customer service hours are Monday to Friday, 9:00 am – 5:00 pm (UK time). Closed weekends and UK bank holidays.